Blog
posted by Kim Benedict on Monday, 23 February 2015
posted by Kim Benedict on Sunday, 15 February 2015
title_calendar

EVENTS

What we are Reading

 mindfulnessforbeginnersbook 200

 

Relevant Musings

Current thoughts on leadership.

Tag: www.relevantmovement.com

Leaders with Empathy

"Successful leaders lead with the heart, not just the head. They possess qualities like empathy, compassion and courage. They also have the ability to establish deep, long-term and genuine relationships where others trust them.” ~Bill George

 

What is the definition of empathy? According to Merriam Webster dictionary, it’s the feeling that you understand and share another person's experiences and emotions, or the ability to share someone else's feelings

Empathy doesn’t mean you have to agree with your employees 100% of the time, but to have the ability to comprehend what they are going through. There are benefits from being able to understand what those around us need, as opposed to what we perceive is required.

Successful leaders take the time to understand the needs of their employees and offer the support they need when dealing with workplace challenges or issues. In doing so, leaders can build a sense of trust, thereby strengthening the relationships they have with their employees and consequently, the relationships employees have with one another, leading to greater collaboration and improved productivity.

Continue reading

Dealing with Difficult Employees

Most employees don’t come into the office and think “I’m going to be a real pain in the butt today.” So, why are they? It is frustrating, but keep in mind there could be many different reasons for this behavior.   It could be a short-term personal issue going on in their life, or a coping mechanism they learned at an early age. Or, maybe it’s due to a mental health issue? If it is, then this is something you should discuss with your Human Resources department before you address the situation.

 

So who are these offenders? They come in many forms:

 

Avoider

This individual will put more effort into avoiding work than actually doing their job.

 

Attacker/Defender

No matter how constructive you are with this person, they will be on the defense about most everything. They will attack you and/or other employees and do whatever they can to avoid responsibility for anything.

 

Mule

You can give this person all the valid reasons you want when it comes to changing policies, procedures or their role, but they will not give in or change how they act or work.

 

Whiners

You could get a new system to make this person’s life easier, but they will complain about it. They could earn a bonus, but it won’t be enough.   It’s like nails on a chalkboard working with this person.

 

Why do these employees continue to act the way they do? Because their managers and co-workers enable them do so!!! In many cases, they feel it’s easier to let this behavior continue because thinking it will be more painful addressing the difficult employee. But instead of enabling this person, maybe they should ask, “How is this behavior affecting the other 99% of the good employees in the department or organization?”.   It’s hard to ignore the issue when you look at it from this perspective.

 

Most of these employees can improve. It’s not always easy, but it’s doable.

 

1.  When addressing the employee about their behavior, have a plan and decide on the outcome you want before you meet with them. If you don’t have a plan of action, before you know it, they will avoid, defend, or whine their way out of the conversation.

 

2.  Hold people accountable for their actions and let them know the expectations. More importantly, if expectations and they aren’t met, the follow through on the consequences.

 

 3.  Model good communication skills and build awareness within your organization from the top down. Provide continual training and guidance on positive communication and behaviors in the workplace.

 

If you are in need of an outside, neutral source to provide guidance on employee issues, maybe it’s time to utilize an Employee Assistance Program such as The Oasis Group for managers and employees. Feel free to contact Jim Printup at http://www.theoasisgroup.net/

 

Or if you are looking for additional teamwork or leadership development sessions for your organization, contact Chris Kelly at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it http://www.relevantmovement.com/what-we-offer/program-menu.html

Continue reading

Words and Ideas

Listen to your employees. Be open to their ideas. It can take so little of your time to do so, but can make a big impact on them.  

robinwilliams

Continue reading