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posted by Kim Benedict on Monday, 23 February 2015
posted by Kim Benedict on Sunday, 15 February 2015
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Relevant Musings

Current thoughts on leadership.

Tag: leadership development

Leaders with Empathy

"Successful leaders lead with the heart, not just the head. They possess qualities like empathy, compassion and courage. They also have the ability to establish deep, long-term and genuine relationships where others trust them.” ~Bill George

 

What is the definition of empathy? According to Merriam Webster dictionary, it’s the feeling that you understand and share another person's experiences and emotions, or the ability to share someone else's feelings

Empathy doesn’t mean you have to agree with your employees 100% of the time, but to have the ability to comprehend what they are going through. There are benefits from being able to understand what those around us need, as opposed to what we perceive is required.

Successful leaders take the time to understand the needs of their employees and offer the support they need when dealing with workplace challenges or issues. In doing so, leaders can build a sense of trust, thereby strengthening the relationships they have with their employees and consequently, the relationships employees have with one another, leading to greater collaboration and improved productivity.

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Communication is Key

I thought I would share this BLR article with you.  What are you doing to ensure effective communication is taking place at your organization?

 

Communication tops the list of skills training provided to individual contributors, according to a survey of executives and managers from more than 700 organizations by AMA Enterprise, a division of American Management Association. AMA Enterprise provides organizations with assessment, measurement and tailored training solutions.

The survey probed development programs for individual contributors, workers who may have no direct reports, or formal leadership position. Those whose expertise is important for an enterprise’s success.

Training

Among organizations that offer development to individual contributors, two-thirds provide communication training, more than any other content type. Next are skills or competencies specific to an individual’s role, such as information technology.

One question asked was, “If your organization makes an effort to develop individual contributors, which of the following kinds of content are included in such programs? The results below show that communication development tops the list.

 

Communication 65%
Skills/competencies specific to individual’s role 60%
Leadership development 53%
Project management 49%
Interpersonal skills 48%
Collaboration 43%
Decision making 40%
Critical thinking 38%
Cultural sensitivity/diversity 32%
Creativity/innovative thinking 32%
Ethics      30%
Business/financial acumen 30%
Emotional intelligence 25%
Global perspective 14%
Other  6%

 

“Being able to write and speak, as well as, understand others is so central to the functioning of the organization that it can’t be taken for granted, even for individual contributors who don’t operate as part of a team,” said Sam Davis, vice president of AMA Enterprise.

Developing interpersonal and communication skills ensures mutual clarity and understanding when dealing with others, advised Davis. “Such training and development will help to maximize all business interactions and aid the achievement of critical goals.”

For more information on this survey, view the AMA Enterprise press release.

 

Relevant Movement is a division of www.assethr.com.

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